Customers with Standard Support and License Only may upgrade their support level by entering into the appropriate maintenance agreement.
1.0 Short term Premium support is available at a standard rate of USD$250/hour, with a minimum of 4hours billing. Each 15 minutes over the initall 4hrs will be billed at USD$75. A valid purchase order must be provided before any support activities begin. ( Subject to availability of support staff)
1.2 Downgrades. Once a maintenance agreement is signed it is NOT possible to downgrade to a lower service level,
By continuing you acknowledge you have read, understand and agree to the terms of service.