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SUPPORT PORTAL
SERVICE LEVELS
Premium Support
Access to Interaction Solutions Releases via RELEASES
Access to Interaction Solutions Support Portal via Support Portal
Interactive contact with Interaction Solutions support staff via social media (Subject to fair use limits)
Access to Interaction Solutions Support staff via scheduled shared services. Currently available via Zoom / Microsoft Teams
Standard Support
Access to Interaction Solutions Releases via RELEASES
Access to Interaction Solutions Support Portal via Support Portal
License Only
License only -- No access to support services.
Customers with Standard Support and License Only may upgrade their support level by entering into the appropriate maintenance agreement.
1.0 Short-term Premium Support: Available at a standard rate of USD$250/hour, with a minimum of 4 hours billing. Each 15 minutes over the initial 4 hours will be billed at USD$75. A valid purchase order must be provided before any support activities begin. (Subject to availability of support staff)
1.2 Downgrades: Once a maintenance agreement is signed, it is NOT possible to downgrade to a lower service level until the 12-month period has ended.
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