Interaction Solutions

 SERVICE LEVELS

• Premium Support
  • Access to Interaction Solutions Releases via RELEASES
  • Access to Interaction Solutions Support Portal via Support Portal
  • Interactive contact with Interaction Solutions support staff via social media (Subject to fair use limits)
  • Access to Interaction Solutions Support staff via scheduled shared services. Currently available via Zoom / Microsoft Teams
• Standard Support
  • Access to Interaction Solutions Releases via RELEASES
  • Access to Interaction Solutions Support Portal via Support Portal
• License Only
  • License only -- No access to support services.

Customers with Standard Support and License Only may upgrade their support level by entering into the appropriate maintenance agreement.

1.0 Short-term Premium Support: Available at a standard rate of USD$250/hour, with a minimum of 4 hours billing. Each 15 minutes over the initial 4 hours will be billed at USD$75. A valid purchase order must be provided before any support activities begin. (Subject to availability of support staff)

1.2 Downgrades: Once a maintenance agreement is signed, it is NOT possible to downgrade to a lower service level until the 12-month period has ended.

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Support Portal