Interaction Cloud PlayerWhile GC has its own feature rich interaction recording solution there are use cases where customers cannot keep their recordings within a cloud environment.
Interaction Cloud Player allows interactions which have been recorded within the Genesys Cloud to be kept locally.
ICP makes the interactions available in a near production ready state.
For customers migrating from a Genesys Engage solution to Genesys Cloud, both sets of interactions can be viewed within one UI
Deploying a solution to access the valuable legecy records is essential.